Start from the real request
Keep the supplier and payment context attached to the check.
Payment incident response
Open a clear first-hour checklist, preserve evidence and keep unverified claims separate from confirmed loss.
How the incident response checker works
The check ends with one next action. Missing evidence stays visible and never becomes proof that a payment is safe.
- Stop
Pause related payments and supplier changes.
- Recall
Contact the bank through its established route.
- Preserve
Keep messages, headers, approvals and payment records.
- Notify
Follow the company’s insurer, legal and reporting process.
Keep the decision with the evidence
Use a separate route
Do not verify a request through new contact details contained in that same request.
Record the person deciding
The result supports the approver; it does not replace them.
Return to history
Open the full result later from the company workspace instead of rebuilding the case from email.